Policies

100% Satisfaction Guarantee

Every item we sell comes with the booq 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, any item in new, unused condition can be returned or exchanged within 30 days of purchase for a refund (excluding all shipping charges).

We will refund return shipping expenses only if the item was sent in error by us, or if the item was damaged in shipping.

100% Price Guarantee

We believe that we offer the lowest prices available on the quality products we sell, and we guarantee this to you. If any EU-based online competitor* advertises a lower, in-stock price on the exact same item, we will match that price!** If you do find the exact same item advertised for less within 30 days, send us the address of the web page, and we will match the price or refund the difference. It's that simple, even if it's our own sale price!

*Auctions excluded 
**Shipping costs are not covered under this guarantee.

GENERAL TERMS AND CONDITIONS (GTC)

1 SCOPE
The delivery, performance and offers the seller on the site booqeurope.com are made exclusively to these terms and conditions. Deviating terms and conditions of the buyer will not be accepted. All deviations shall require our express written consent.

2 FINAL OFFER AND CONTRACT
The presentation of products at booqeurope.com is not a legally binding offer but merely a product presentation. By clicking the "Order" button, you enter a binding order for items in your shopping cart. An automatically sent confirmation of the order follows immediately after receipt of the order. The purchase agreement becomes effective with our delivery confirmation or delivery of goods.
Variations in color, size and shape, etc., are permitted provided they are reasonable for the buyer. Writing and arithmetic errors entitle the seller to withdraw from the sale.

3 PRICES
The prices of our products are in € per unit inclusive of VAT at 19%. Prices are ex works and do not include transportation, postage, delivery, insurance, or customs duties, unless expressly stated in writing at the time of purchase. Current prices are those displayed in the shopping basket at the time of order. Different prices may be displayed on other pages due to caching (browser cache, proxies), those are not up to date and invalid. Product or shipping prices that are shown free of charge, are invalid in any and all cases, unless shipping is expressly noted to be offered free of charge, even if they are confirmed by (automated) order confirmation. Prices become valid at the commencement of the sales contract but not before the confirmation of delivery or receipt of goods by the recipient.

4 PAYMENT AND OWNERSHIP
Payment can be made by credit card, PayPal or, within Germany only, COD. Unless otherwise stated on the invoice, an early payment deduction is not permitted. To protect legitimate cardholders and prevent credit card fraud, we reserve the right to ask you to verify your identity by sending your government-issued ID along with a copy of your credit card. We may decline to process an order is we have any doubt about the legitimacy of a credit card transaction.

1) Advance Payment Bank Transfers
The invoice amount with the invoice number is to be paid to the following account:

Booq Europe
Volksbank Raiffeisenbank eG Husum
BLZ/Sort Code: 21762550
Account No. 4187008
IBAN: DE03217625500004187008
BIC: GENODEF1HUM

For transfers from non-European countries, all bank charges shall be borne by the customer.
If disagreements arise regarding the invoice amount or the goods delivered, contact us immediately (preferably by our Service Centre on this site, e-mail or by phone at service@booqeurope.com +49-4841-82225) to us. In case of returns, refunds are usually processed within 3-5 working days after receipt of the return.

2) Late payments are subject to a default penalty at an annual interest rate of at least 5 percentage points above the prevailing federal discount rate, but at least 6% p.a.

3) Retention of Title
Until receipt of full payment, the goods remain the property of Booq Europe - Managing Director: Thorsten Trotzenberg

5 DELIVERY AND SHIPPING

1) Delivery times
Delivery times are dependent on product availability and are stated as estimates, without obligation, on the catalog page of the specific product. If excessive delays occur, the customer will be informed by e-mail. Delivery date estimates and deadlines are non-binding. We are not responsible for any delivery delays due to force majeure or due to events that complicate or prevent the seller to make delivery, or delivery problems of third parties, any of which entitles us to rescind the contract. Hence, the customer can not derive any claims for damages. Shipping takes place only after receipt of payment in full.

2) Partial Delivery
Partial delivery delays due to delayed availability of individual items can be arranged only after consultation with the customer. Additional shipping costs will be incurred.

6 CANCELLATION ADVISORY

RIGHT TO WITHDRAWAL
You can withdraw from your contract within 14 days, without reason, in text form (e.g. letter, fax, e-mail) or - if you receive the goods before the deadline - by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 para . EGBGB 1 and 2 as well as our obligations in accordance with § 312e Section 1 Clause 1 BGB in conjunction with Article 246 § 3 BGB. The withdrawal period is sufficient to send the withdrawal or the product.
The withdrawal in writing must be sent to:

Booq Europe

Director: Thorsten Trotzenberg
Warthesteig 8
25813 Husum / Germany
Fax: +49 4841 82 212
service@booqeurope.com

Withdrawal by returning the goods may be made exclusively to the following address:
OK Logistics GmbH & Co. KG | Retourenabteilung: Booq Europe
Itzehoer Str. 31-33 | D-24594 Hohenwestedt | Germany

Consequences
In the case of an effective withdrawal, the mutually received benefits and any benefits derived (eg interest) must be surrendered by both parties. If you cannot return the product in its entirety, or only in deteriorated condition, you are obligated to pay compensation for the loss in value. With the return of product this does not apply if the deterioration is exclusively due to their inspection, as might occur in a retail store environment. Deterioration caused by the proper use of the goods are also exempt. Transportable items are to be returned at our risk. You have to bear the costs of return if the delivered products match what was ordered and if the product price paid does not exceed 40 euros, or, for higher value items, if you have not made full payment or a contractually agreed-upon partial payment. Otherwise, the return is free of charge. Items that cannot be shipped in a standard parcel will be picked up. Refunds must be made within 30 days. The period begins with the declaration of revocation or the product for us with their receipt.
End of withdrawal

In other words, returns are free of charge. BUT: Please do NOT send the item COD as our shipping partners can not accept these shipments. You must pay for the postage, and we will refund shipping costs in the amount of the currently lowest prices from DHL / German Post. Typically we refund in the form of store credit unless you request payment of actual funds. It's a good idea to keep the postal receipt or a copy of your return shipping label as proof and in case we need to track it down.

8.1. LIMITATION OF LIABILITY
With the exception of proven intent or gross negligence, Booq Europe is not liable for damages that were caused by our products to other property or persons. This means that we cannot be held liable for: Damages to laptops or other items due to a drop of a booq bag or damages to items falling out of our bags. Unfortunately, zipper failures, strap or hardware breakages do occur in an extremely small percentage of items we produce, even though we do everything we can to select the highest quality materials and processes. By purchasing a booq bag, you understand and accept the risk that it may damage property and persons. You also understand that zippers and metal hardware can and likely will scratch or even dent your laptop, iPad, iPhone or other gear during normal use, and may cause skin lacerations and other injuries, none of which we can be held responsible for.

9 PRIVACY POLICY
The personal data provided to us, including order and account information, is used solely to process your order. All customers will be in compliance with the relevant provisions of the German Federal Privacy Act (BDSG) and the Teleservices Data Protection Act (TDDSG) and processed by us.
We share your personal data including your home address and e-mail address without your explicit and revocable consent to third parties. Excluded are our service partners, the order processing for the transmission of data (such as the staff responsible for the shipping company and the agency responsible for payment processing company) are.
In all cases, the amount of transferred data is reduced to the minimum required. A transfer to other third parties.
You have a right to free information about your stored data, and a right to rectification, blocking or erasure of data. For questions regarding the collection, processing or use of your personal information, the disclosure, correction, blocking or deletion of data please contact through our service center on these pages or e-mail to service@booqeurope.com us or send us your request by mail or fax.

Cookies
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files that are stored on your computer and enable an analysis of your use of the website. The anonymous information generated by the cookie about your use of the website will be transmitted to a Google server in the USA and stored there. No collected data could be connected to you in person, your IP adress will be transmitted anonymized. Google will use this anonymous information to evaluate the use of the website, to create compiling reports on website activity for website operators and to provide other services related to the website and internet use. Google may also transfer this information to third parties when required by law or when such third parties process the information on Google's behalf. Google will not save, process and associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; but in this case, we point out that you may not be able to use all functions of this website. By using this site, you agree to the processing of data about you by Google in the manner described above and for the mentioned purpose. 

This site uses the Google Display Network to advertise for products on other websites and third parties. Further information about our website and the visitors (e.g. anonymous info about age, gender, and interests) will be collected and stored for marketing purposes in an anonymized form by the so-called remarketing technology. This technology makes it possible to address internet users, who have already shown interest in our store and our products, with advertising on the websites of our partners. We are convinced that the display of personalized, interest-based advertising is more interesting for the internet users than advertising that hasn’t got such personal relevance. The data is stored using so- called "cookies”, which are stored on your computer. The technology uses an algorithm to analyze user behaviour and can then display product recommendations as interest-related banner ads on other websites and third-party websites (so-called publishers). The anonymous data collected is only used to improve our advertising campaigns, and will not be used for other purposes or forwarded to third parties.

By using this website, I agree to the collection, storage and use of anonymous user and visit data by cookies. Furthermore, I agree to the storage of my (anonymous) data in cookies, which are not deleted automatically after termination of a browser session but can be recalled, for example, on my next visit to the site. This consent may be revoked at any time by refusing to accept cookies in the browser settings. 

You can avoid the use of cookies through your browser settings. If you do not want to accept cookies from our service providers and partners but only booq cookies, you can select the “block third party cookies” option in your browser settings. As a rule, the help function in the menu bar of most web servers explains how to prevent your web browser from accepting new cookies and how to deactivate existing cookies. We advise you to log out after every session when using jointly-used computers that are set to accept cookies and flash cookies.


10 FINAL PROVISIONS
If the customer is a merchant, Husum is the sole legal venue for all disputes between the parties. Only German law excluding the provisions of the CISG.
If any of these provisions is invalid, the validity of the remaining provisions shall not be affected. Invalid provisions shall be replaced by such valid provisions that achieve the intended economical purpose.

Husum, 12 December 2016